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Chartered Institute of Supply Chain Management

Withdrawal and Refund Policies

Withdrawal and Refund Policies

Withdrawal Policy

All withdrawal requests must be sent to the Registrar in writing and must include the following information: your full name, the course you are enrolled in, the certificate program you are enrolled in, and if applicable, the term you are enrolled in and your reason for withdrawing. Requests to withdraw will not be accepted over the phone. Notifying an instructor does not constitute an official request to withdraw from a course. Requests to withdraw must be emailed to info@ciscmglobal.us
All withdrawals from courses need to be received prior to Friday of week 6 of the term. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is received by the Registrar prior to Friday of week 6 of the term of a given course.
If a student is requesting an exception to the withdrawal policy for medical reasons, please see the Medical Withdrawal/Transfer section below for information on this process. If a student feels they have extenuating circumstances other than medical reasons and wish to request an exception to our policy, please send an email to info@ciscmgloblal.us. Students should make sure to include as much detail as possible. The request for an exception based on extenuating circumstances will be reviewed and a decision will be provided via email.

Military Deployment

If you are suddenly deployed while pursuing a certificate program or taking an online course, the institute will work with you so you may continue your studies. Contact the Continuing Education Registrar at info@ciscmglobal.us for more information.

Medical Withdrawal and Transfers

Students who need to delay their online course or certificate program for medical reasons may be eligible to transfer their course(s) to a future term. A medical withdrawal or transfer will be considered only if accompanied by a written verification from a medical doctor on letterhead stating the student cannot complete the term due to an illness or disability. Please note the doctor’s note must be in English to be considered. The transfer will not be allowed if a student fails to submit medical documentation to the Registrar prior to the end of week 6 of the term. For the exact due date for a medical transfer. The request for a medical withdrawal or transfer must be sent in writing to the institute email address: info@ciscmglobal.us

Refund Policies

Certificate Programs

For students who have paid the full amount of the certificate program up front, the following withdrawal/refund schedule applies:
·         By Friday prior to the start date of a course: 100% refund of current course plus entire remaining balance paid on the courses not taken minus the registration fee.
·         By Friday of the first week of a course: 50% refund of current course plus entire remaining balance paid on the courses not taken minus the registration fee.
·         By Friday of the second week of a course: 25% refund of current course plus entire remaining balance paid on the courses not taken minus the registration fee.
For students opting to pay for each course as they take it in the certificate program, the following withdrawal/refund schedule applies:
·         By Friday prior to the start date of a course: 100% refund of the current course, minus the registration fee.
·         By Friday of the first week of a course 50% refund of the current course, minus the registration fee.
·         By Friday of the second week of a course: 25% refund of the current course, minus the registration fee.
Refunds will be based on when the withdrawal is received in writing. No additional refunds on courses in progress will be given after the second week of the term. The registration fee is non-refundable and non-transferable. Please note that all refunds will be provided in United States dollars. The Institute cannot be held responsible for any currency rate fluctuations between the date of purchase and the date of the refund. Students who have transferred their enrollment after the term begins and later requests to withdraw will be eligible for a maximum refund of 25% of the paid fee.
Students who withdraw before completing 60% of the term are entitled to partial refunds. No additional refunds will be given on courses in progress after this time period. Please refer to the chart below:
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